| Acceptance of
your order
|
An order placed by you for goods is an offer to buy the goods and is not
binding on either you or Starz Ceilings until Starz Ceilings has confirmed its
acceptance of your order.
If your order is accepted Starz Ceilings will send you an order confirmation
and a contract will be formed at the time at which Starz Ceilings emails/
faxes/posts confirmation to you that your order has been accepted and
is being processed (whether or not you receive such e-mail, fax, or letter).
When you order goods from Starz Ceilings there is no guarantee that your
order will be accepted. Starz Ceilings may no longer have the goods
requested in stock. In this situation Starz Ceilings will notify you within 24
hours that your order has not been accepted. Until your order is accepted you
will have no right to the goods which you have ordered.
We shall be entitled to cancel the contract or suspend delivery if we are
unable to obtain payment.
|
| Refunds &
Returns &
Cancellation
policy
|
If you are not completely delighted with the goods you have chosen, please return
them to us, in their original packaging, within 14 days. We will be more than happy to
make an exchange or refund of the goods, providing they are returned in perfect
condition and in their original packaging.
We cannot accept items for a refund or exchange if they have been damaged.
In the unlikely event of your goods arriving in a damaged or faulty condition we will
replace your goods or issue a refund if you prefer.
Refund of postage and shipping costs will only be given in this event, or in the event
you are mistakenly sent the wrong product
In order to return goods to us:
Please state in writing whether you would like a refund or an exchange.
Pack the items back in the parcel and send it back to Starz Ceilings at the
address stated:
If you are returning the goods for any reason other than damage to or a defect in the
goods, you must pay the cost of return of the goods and you will be responsible for
their safety during transportation. When returning items we strongly recommend you
obtain a free receipt of postage from the Post Office as proof of postage, as we are
unable to accept responsibility for parcels lost in transit. If you do not return the goods
to Starz Ceilings, we shall be entitled to deduct the cost of recovering the goods from
the sums we refund to you.
Under UK law, you are also entitled to a "cooling off" period after placing your order.
You may cancel your order without giving a reason and return your goods within
seven days following the day of receipt for a full refund of all charges other than
postage. Refunds are processed within 28 days of notice of cancellation.
Please notify us by email or telephone of your intention to cancel.
The goods must be returned to Starz Ceilings in their original packaging and in perfect
condition.
Starz Ceilings' extra guarantees are in addition to your statutory rights as a consumer.
|
| Ordering
without credit
card payment
or A Paypal
Account
|
Cheques can be sent to us in full payment of your order. Please see below and email
us at info@starzceilings.co.uk for further details.
|
| Delivery
|
All orders are delivered via Royal Mail. Prices quoted are
inclusive of P&P (UK only). If you are based outside the UK
there will be an additional charge for shipping – please contact
us before you order for details.
Please allow 14 days for delivery within the UK – although we do
aim to despatch most of our items within 48 hours. If we are out
of stock, or there is going to be a delay, we aim to inform you
within 24 hours.
(postage rates are based on actual cost of Postage and Packing and the total weight of the order)
|
| UK |
POSTERS &
PAINTS |
Royal Mail 1st Class
(Please allow 7-10 days for
despatch of posters as each
poster is hand painted to
order.) |
| UK |
COSMOS
IN A CAN DIY
STAR CEILING
KITS |
Royal Mail Special Delivery
Dispatch within 48 hours. |
| Rest of the World |
ALL ITEMS |
Royal Mail Parcel Service
(time taken differs dependant
on country, and you will be
advised by us in your
confirmation email. Please
allow 7-10 days for despatch
of posters as each poster is
hand painted to order. We
aim to dispatch all other
items within 48 hours ) |
|
| Payment
|
Credit / Debit card payments are processed through Paypal. We alsd accept cheques
and postal orders (in Stirling only) made payable to “Starz Ceilings Ltd” and sent to:
48, Riverview,
Tarleton,
Lancs,
PR4 6EQ
If paying by cheque, your goods will be despatched when payment has cleared. If you
wish to pay by cheque in another currency, please contact us first, and we will advise
you of the processing fee that will apply.
|
| Complaints
|
We operate a complaints handling procedure and we will try to resolve disputes
when they first arise. If you have a complaint, please contact us at
info @starzceilings.co.uk or at our postal address as provided above. We aim to
acknowledge all complaints within 48 hours and try to resolve complaints within a
further 10 days of acknowledging the issue. We will keep you informed of progress.
|
| Privacy Policy
|
We are committed to protecting your privacy. We will only use the information that we
collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and
secondly, to provide you with the best possible service.
.The type of information we will collect about you includes:
your name
address
phone number
email address
We will never collect sensitive information about you without your permission and we
will neither sell nor distribute your details to any third party.
The information we hold will be accurate and up to date.
We may use technology to track the patterns of behaviour of visitors to our site. This
can include using a "cookie" which would be stored on your browser. You can usually
modify your browser to prevent this happening. The information collected in this way
can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should email us.
|
| Customer service contact
|
info@starzceilings.co.uk
we aim to respond within 24 hours
Starz Ceilings Ltd
48, Riverview,
Tarleton
Lancs
PR4 6EQ
Registered Co No: 06659058
phone +44 1772 813971 (We aim to respond within 24 hours to any messages)
|
